Privacy Policy

Last updated: 2026-10-14

Who we are

ShineToGo Mobile Detailing provides mobile car and boat detailing in Southwest Florida, and window tint and ceramic coating as separate services for cars. You can reach us at (941) 422-4405 (call, text or WhatsApp).

What we collect

When you request a quote we collect the details you type: name, phone number, email (optional), vehicle type and description, the service you ask for and its details (which windows and type of tint, which surfaces for ceramic coating), ZIP code, preferred date and time, and your message.

We also record how you reached us (the page, the referring site, and campaign tags such as utm_source or ad click IDs), the language you used, your choice about text and WhatsApp messages with the date, time and the exact wording you saw, and the IP address and browser information that came with the request.

If you message us on WhatsApp or call, we keep what you send us to answer you. That includes the photos of your vehicle you send for a quote and, if you show us one, a medical-exemption certificate for the vehicle.

Why we use it

To prepare and send your quote, schedule work, contact you about it, and keep a record of the request. To protect the form from abuse. To understand which pages and ads bring quote requests, but only if you accept analytics and advertising cookies.

Text and WhatsApp messages

If you check the consent box on our form, you agree that ShineToGo Mobile Detailing may text you, message you on WhatsApp and call you at the number you gave about your quote and appointment, including with an automated system. Consent is not required to get a quote or to buy anything. Message frequency varies. Message and data rates may apply. Reply STOP to opt out (you can also tell us in any reasonable way, for example “don’t text me anymore”) and HELP for help. We stop messaging you as soon as we receive your request. Messages sent over WhatsApp are also governed by WhatsApp’s own terms and privacy policy. We do not share your phone number with third parties for their marketing.

Our automated WhatsApp assistant

When you message us on WhatsApp, the messages and photos you send are processed by an automated assistant that uses an artificial intelligence provider acting on our behalf. The assistant uses them to answer you, give you a price range and schedule your appointment. You can ask to talk to a person at any time: just say so in the chat.

Customer management system (CRM)

We keep your contact details, your vehicle information, the photos you send and your appointments in a customer management system (CRM) run by a provider on our behalf. The retention periods in “How long we keep it” apply to that system too.

Advertising on Meta (Facebook and Instagram)

To measure our ads and to avoid showing ads to people who are already our customers, we may send Meta a list of customer contact details (phone number or email). The list is encrypted (hashed) before we send it, and we send it under Meta’s Custom Audiences terms. Under those terms, Meta does not use the list for any other purpose.

If you do not want to be on these lists, tell us at (941) 422-4405 (call, text or WhatsApp) and we will leave your contact details out of every list we send from then on.

Cookies, analytics and advertising

Before you choose, this site loads fonts from Google Fonts (Google receives your IP address and browser details to serve them) and keeps in your browser’s storage a small record of how you arrived (campaign tags and the page you entered on, kept up to 90 days) and of your choice (stg_consent_v1). Nothing else is loaded.

Analytics and advertising tools (Google Tag Manager, Google Analytics, Google Ads and the Meta Pixel) load only after you press Accept in our privacy banner. If you press Reject they are not loaded. If you accept, Google and Meta receive data about your visit under their own policies. You can change your choice with the “Privacy choices” link in the footer, and manage ad personalization in Google Ads Settings (adssettings.google.com), Meta Ad Preferences (facebook.com/adpreferences) or the Digital Advertising Alliance (optout.aboutads.info).

Who sees your information

Our own team and the service providers that help us run the site and contact you: web hosting, email delivery, and WhatsApp (Meta) when you message us there. If you accept analytics, the providers listed above also receive usage data. We do not sell your personal information for money.

We also use the artificial intelligence provider behind our WhatsApp assistant, the provider that runs our CRM, and Meta for the encrypted contact lists described above. These providers act on our behalf, to provide their service to us, and not for their own marketing. We do not share your phone number with third parties for their marketing.

How long we keep it

Quote requests that do not turn into a job: 24 months. Customer records: as long as accounting and tax rules require (up to 7 years). Records of your messaging consent: 5 years from the date you gave it. We keep copies in our lead file, in our CRM, in the notification emails we receive, and in backups. Ask us and we will delete your request sooner, except what the law requires us to keep.

Your choices

Contact us at (941) 422-4405 or by WhatsApp to see, correct or delete the information we hold about you, or to stop messages. We answer within 30 days. To protect your information we verify the request comes from the phone number or email you gave us. Reply STOP to any text to stop texts. You can also ask us to leave you out of the contact lists we send to Meta, or to talk to a person instead of our WhatsApp assistant.

Children

This site is for adults. We do not knowingly collect information from children.

Changes

If we change this policy we update the date at the top of this page.